New, unused gear can be returned at any time for a full refund to your original method of payment. If the original method of payment is unavailable, we will issue your refund in the form of store credit. Used gear must be returned within 30 days of delivery and may only be refunded in the form of store credit.
- New, unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
- Used and undamaged gear, bikes, or bike frames will be issued store credit in the form of credits applied to your REVstore account. We will not accept the return of products damaged due to negligence or abuse.
Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.
If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact our Warranty Department.